Case study

Booking engine for moving and cleaning services for 60k+ customers

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MOVU is the biggest moving platform in Switzerland. The online platform for moving and removal cleaning services was founded in 2014 and has since assisted more than 60k+ customers with their moves.

MOVU offers it’s customers a relaxed moving experience and brings transparency into the moving industry at the same time. Whether moving, move out cleaning or furniture transport – our customers profit from a “free all-in one service” and our free customer service. MOVU believes that its technology improves the experience for both, the client as well as the moving or cleaning company. Since 2017 MOVU is part of the Baloise Insurance group.

Country:: Switzerland
Industry:: Marketplace & Ecommerce
Our service:: IT nearshoring services
Client since:: 2014

Visit Movu

8 Collaboration years

6,000+ Story Points delivered

95%+ Test automation coverage

Challenge

The challenge for the MOVU team was to create a booking platform where providers could make quotes based on an online inventory or a video without having seen the apartment in question. The process needed to be trustworthy because deviations could cost a lot of money very quickly and at the same time the process needed to be smooth and fast to create proper offers.

Solution

The Solution was to build a sophisticated questionnaire for clients including intelligent systems to better estimate the actual inventory based on the clients input. At the same time there was a need to create a provider portal to manage all the bookings as well as a CRM/Backoffice for MOVU itself to manage the many inquiries and partners. The marketplace and booking engine were created within 8 months and thereafter steadily conversion optimised and improved by using data models to better classify and prioritise the different inquiries.

Jonathan Landau

CEO of MOVU

Our unique selling point is that we bring together the right companies and people on both sides of the market. People who need to move generally know that moving companies exist, and moving companies know that somewhere out there – in our case, in Switzerland – there are people who want to move.